Please find the following patient resources to help with medical record requests, grievances, information about our sliding fee scale, code of conduct, and notice of nondiscrimination and accessibility.

You can request a copy of your medical records by filling out the request form below and returning it to to Aria Roselle a.roselle@housingworks.org, or by calling 718-277-0386.

Use this form to let us know about a complaint or concern (“grievance”) you have about your healthcare experience. You can return this form to Gillian Saunders at g.saunders@housingworks.org.

We help everyone regardless of ability to pay and source of payment. Please see our sliding scale fee information below.

Please find our code of conduct available in English and Spanish.

At Housing Works, we consider it both a great joy and responsibility to care for you. We proudly follow a patient-centered medical home approach when providing high quality care to you and your family. This team-based approach is led by your primary care provider and focuses on your personal healthcare needs. It’s not a building, an office, or a home – it is the way we give care.

One benefit from being part of a patient-centered medical home is that we provide education and self-management support to patients for chronic and acute conditions. We provide care based upon recognized clinical guidelines from trusted sources such as the following:

1. American College of Physicians
2. American Diabetes Association
3. American Heart Association
4. Centers for Disease Control and Prevention
5. New York City Department of Health and Mental Hygiene
6. New York State Department of Health AIDS Institute